Last updated: 3 November 2026
THE TECHSHOP (PTY) LTD (registration 2016/354971/07), trading as techSHOP, respects your privacy. This policy explains what personal information we collect on techgroup.net.za, why, who we share it with and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information we collect
- Contact details: name, email address and phone number.
- Delivery details: delivery address and delivery instructions.
- Order details: what you bought, order value and order history.
- Account details if you create an account (your password is stored encrypted).
- Payment information: card payments are handled by our payment provider; we never see or store your full card number.
- Technical information: IP address, browser type and cookies (see section 6).
2. Why we use it
- To process, deliver and support your order, including returns and warranty claims.
- To communicate with you about your order.
- To meet our legal, tax and accounting obligations.
- To protect the Website and our customers against fraud and abuse.
- To send you news and specials — only if you opt in. You can unsubscribe at any time.
3. Who we share it with
We share only what is needed to complete your order:
- our product distributors, who pack and ship your order directly to you;
- courier companies, to deliver your parcel;
- our payment provider, to process payment;
- our website hosting and email providers, to run the Website.
We do not sell your personal information. We may disclose information if the law requires it.
4. Security
We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections, security monitoring and limiting access to people who need it.
5. How long we keep it
We keep order records for as long as tax and accounting law requires (generally 5 years), and other information only for as long as we need it for the purposes above. After that it is deleted or anonymised.
6. Cookies
We use cookies to keep items in your cart, keep you logged in and understand how the Website is used. You can block cookies in your browser, but the cart and checkout may not work without them.
7. Your rights
You may ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct or delete information that is wrong, out of date or no longer needed (subject to our legal record-keeping duties);
- stop using your information for direct marketing.
To make a request, email nico@techshops.co.za. We may ask you to confirm your identity first.
8. Complaints
If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Regulator (South Africa): inforegulator.org.za.
9. Contact
Information Officer: THE TECHSHOP (PTY) LTD, Shop 19, Komati Spar Centre, Komatipoort, 1320 · nico@techshops.co.za · 013 013 0310.
10. Changes
We may update this policy. The latest version is always on this page.