Last updated: 3 November 2026
This policy explains how returns, refunds and warranty claims work for orders placed on techgroup.net.za. It applies in addition to your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. Changed your mind? 7-day returns
You may cancel your order and return the item within 7 days of delivery for a refund, provided that:
- the item is unused, unopened and in its original packaging with all seals, accessories and manuals;
- the item is not one of the exclusions in section 4 below; and
- you email nico@techshops.co.za within the 7 days with your order number.
For change-of-mind returns, return courier costs are for your account and the original delivery fee is not refunded. Approved refunds are paid within 30 days of us receiving the returned item (usually much sooner), to your original payment method.
2. Damaged, faulty or wrong items
If your order arrives damaged, faulty or is not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement, repair or full refund — including delivery costs — at no cost to you.
Please check your parcel when it arrives. If the box is visibly damaged, tell the courier and take a photo.
3. Warranty
Under the CPA, all goods carry an implied warranty of quality: if an item develops a defect within 6 months of delivery (not caused by misuse or normal wear and tear), you may choose a repair, replacement or refund.
Most products also carry a manufacturer’s warranty — the period is shown on the product page where available. For claims after 6 months, email us your order number and a description of the fault and we will log the claim with the distributor or manufacturer for you. Warranty claims are assessed by the manufacturer and do not cover misuse, accidental damage or normal wear and tear.
4. Items we can’t take back once opened
Unless they are faulty, we cannot accept change-of-mind returns for:
- software, licence keys and activation codes;
- consumables (for example ink, toner or cable cut to length) once opened;
- items with a broken security or warranty seal;
- items ordered specially for you.
5. How to return an item
- Email nico@techshops.co.za with your order number, the item and the reason.
- We will reply within 2 working days with a return number (RMA) and the return address. Please don’t send items back without an RMA number.
- Pack the item securely in its original packaging and include the RMA number.
6. Contact
Email nico@techshops.co.za or call 013 013 0310.